Due to high season, some orders might take longer than usual, but rest assured, your parcel is on its way! If you haven't received the parcel after 30 days from placing the order please contact us.

Our Customer Success Team will be able to check the status of your order.

Please double-check the tracking number on your order summary. Please allow 2-3 working days for the shipping updates.

You will receive an email notification with updates about the status of your order. The tracking number will be provided via email.

Please double-check with your neighbours and people you share home with, maybe someone has collected it for you. Alternatively please contact your local post office/courier to find the package.

Reach out to us at support@flamea.com immediately regarding the error. Please provide your email, full name and correct shipping address, we will update the shipping details for you and send a confirmation email with the revised information. Please note that once the parcel is shipped out we are not able to make any changes.

Your order may be subject to import duties and taxes once the shipment reaches your country. Tax fees may vary depending on the country the order is shipped to. Each country/state has its own threshold after which taxes will be applied. Please contact your customs office for specific amounts and percentages. The store cannot control and is not responsible for any duties/taxes applied to your package and will not cover any additional charges for customs clearance. Note, in rare occasions, customs agents may delay delivery of some packages.

Yes, you have the right to cancel the order within 24 hours from placing the order. If the parcel is shipped out already, you would need to wait until it arrives and send it back to us for a refund.

If you are not happy with your purchase and wish to return an item you have all rights to do so. For more information go to refund policy.

Damaged or incorrect items can be exchanged or refunded. Please email support@flamea.com, to get a new item or a full refund. In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.

Refunds might take up to 14 working days, depending on the processing time of the payment system.

Each parcel is shipped within 2 - 3 business days. However, in some cases, such as during peak seasons, it might take up to 5 business days.

Delivery usually takes 5 - 15 business days.

Yes absolutely, once the order is processed (Usually within 2-3 days), we will send you automatically a new email containing the tracking number.